B2B / SaaS Company:

• Test automation for functional, performance, and API testing for a high-scale product handling 3.78 million calls per week
• Led test initiatives for 6 core product features (incl. call routing, emergency & SIP calls, GDPR regulatory) - testing initiatives (incl. test plans, test sessions, E2E & API tests automation)
• Developed and delivered CI/CD training for 50+ engineers, improving build, smoke, and regression testing efficiency
• Increased product accessibility from 3.2 to 4.4 (out of 5) by conducting audits, improvements, and collaborating with developers
• Enhanced pipeline stability to 98% by auditing and optimizing 300+ smoke and regression tests, reducing false positives and execution time
• Led failure investigations for 200+ customer-reported product issues, identifying root causes and collaborating cross-functionally to implement solutions via JIRA bug tracking
• Collaborated with the Infra team to implement cost-saving strategies that reduced expenses over $10,000 per month

Clinical Trials Platform Company:

• Automated 200+ End-to-End (E2E) and API test cases using Robot Framework and Python, ensuring comprehensive test coverage across cross-platform and cross-browser environments
• Represented the department during multiple audits for the Clinical Trials platform, ensuring adherence to industry standards and contributing significantly to the success of the audit process
• Collaborated with developers and management to define and prioritize QA activities, driving continuous improvements within a Lean Agile and enhancing overall team efficiency
• Ensured full compliance with ISO standards for 50+ international customers by executing rigorous automation testing and identifying critical defects early

FinTech Startup:

• Automated test cases using RSpec, Selenium & Capybara for key product features, contributing to the product’s growth and its usage by top 10 Fortune 500 companies
• Led all QA activities and collaborated closely with developers and Product Management under Kanban framework, overseeing test execution, defect tracking, and process improvements to maintain high-quality standards and drive operational efficiency

• Reduced build failures from 120 to 0 under Headless Chrome
• Successfully stabilized builds under PhantomJS and set up remotely running automated tests on Virtual Machines under IE 11, ensuring consistent cross-browser compatibility